Today, small and medium-sized businesses (SMEs) often face fierce and challenging competition, where a mistake in the marketing method can quickly lead to the bankruptcy of the company. Therefore, these companies need marketing tools that help them reach the right audience and increase their presence in the market. In this sense, artificial intelligence (AI) has become an increasingly popular and effective marketing tool for SMEs. In this article, we'll discuss how AI is being used in SMB marketing, and specifically, how these tools can help businesses achieve their marketing goals.
AI has been a revolution in the marketing industry, mainly due to its ability to analyze huge amounts of data. This data analysis can give greater insight into end-customer buying behavior, which in turn allows companies to tailor their advertising messages and marketing activities to reach a specific group of customers.
In the case of SMEs, AI can help these companies to segment their target market in a more effective way and, therefore, make advertising campaigns more precise, focused and profitable. AI can analyze online purchasing behavior data to better understand customers and help companies create personalized advertising messages.
One of the most popular ways SMEs are using AI in marketing is through chatbots. A chatbot is a program that can communicate with customers online through a messaging platform. These chatbots can help businesses gather information about their target market and consumer buying behaviors. This information can then be used to create more effective and personalized marketing campaigns.
Chatbots can also help provide more effective customer service. These programs can answer frequently asked questions and be programmed to offer solutions to customer problems, reducing the time and cost that companies spend.
- KeepCoding, R. (2022, January 21). Usos de la Inteligencia Artificial en los Negocios. KeepCoding Bootcamps. https://keepcoding.io/blog/inteligencia-artificial-en-los-negocios/
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